help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa buttons aren’t working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 22:02 - last edited on ‎08-23-2018 05:59 by Moderator Alum

‎08-22-2018 22:02 - last edited on ‎08-23-2018 05:59 by Moderator Alum

I have had my Fitbit Versa for about 3 weeks and it has started glitching this past week. The alarm screen comes on randomly and none of the buttons work at all and in order to go back to the main screen I have to completely restart it. I have tried all of the recommendations I have seen on the community: I have restarted it, I’ve disconnected it from my phone, I did a factory reset, and I tried cleaning out the buttons with an air duster. I’m really frustrated as these all only provided temporary fixes. Any other suggestions? Thanks

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-23-2018 06:01 - last edited on ‎10-20-2025 17:33 by Fitbit Moderator

‎08-23-2018 06:01 - last edited on ‎10-20-2025 17:33 by Fitbit Moderator

Welcome to the Community @prbokman and @NellyG thanks for stopping by.

I appreciate the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
3 REPLIES 3

‎08-23-2018 01:02 - edited ‎08-23-2018 01:02

‎08-23-2018 01:02 - edited ‎08-23-2018 01:02

i think you need to return it to where you bough it or contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-23-2018 06:01 - last edited on ‎10-20-2025 17:33 by Fitbit Moderator

‎08-23-2018 06:01 - last edited on ‎10-20-2025 17:33 by Fitbit Moderator

Welcome to the Community @prbokman and @NellyG thanks for stopping by.

I appreciate the efforts in trying to fix these issues. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎08-30-2018 12:51

In response to AlejandraFitbit

‎08-30-2018 12:51

Thank you for your help! 

Best Answer