Versa buttons don't work and push alone

[kitepoc]

Hello my Versa its having problems with buttons first it was the upper right and now also the left one.  Some times when presssed they work but most of the time not, and with out touching the buttons the left buttons gets pressed so you get all the time the screen on, or into the music screen or setup screen.

What should i do? already se iff butotns where clear and they are but clean it again and no luck.  Also have reset the watch and no luck either.

Moderator edit: format

[JuanJoFitbit]

@kitepoc, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the buttons get pushed by themselves. Thank you for trying the restart process and cleaning it before contacting our forums.

Please let me know how you cleaned the contacts. Have you tried using a toothpick around the buttons?

Looking forward to your response! 😀

[kitepoc]

Hi

Yes did try toothpick, brush and canned air.  Im an electronic enginer so i have inspect buttons with 18x magnification and they are clean as far as i can see.

[JuanJoFitbit]

@kitepoc, I'm sorry for the late response. However, I appreciate the time spent trying the workaround shared above.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.