Versa calories burne too low !!

[Gogybear007]

Workout app in versa calories burned show data pace and calories too low. I work cardio exercise everyday.I get calories is 215 on Versa but Charge 2 and mi brand 3 get calorie around 340 

And Display information correctly.

Help me suggest a solution.

[Marrrmaduke]

@Gogybear007 It all comes down to heart rate measurement accuracy. Personally Fitbit devices are spot on for me. Even if compared to a chest strap. So, I would trust Fitbit estimations.

[Yisoto]

My active minutes are always over 100 in a day and I’m only seeing 16 to 1800 cal burned. This makes no sense to me I’m lifting weights and doing cardio at least a half an hour of cardio and more than an hour of weights and not light weight heavyweights

[Marrrmaduke]

@Yisoto Per exercise or total calorie burn a day? It really depends on your heart rate. Can you attach some screenshots of the heart rate recordings for these workouts? Take a look at one of my cardio workouts. This earns me 700 kcal. Of course, it will also depends on your body composition. If you're lightweight you will burn way less calories than a heavier person.

[Yisoto]

How do I take a look at your workout. This was today.

I am 5”5 135 average resting hr is 67

[image1.png]

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[Yisoto]

[Marrrmaduke]

@Yisoto I meant the heart rate recorded during exercise. Screenshot like the one I posted.

[Yisoto]

I can’t figure out how to do that. I am. It sure my versa has that feature

[Marrrmaduke]

@Yisoto I think I got confused. You just posted a screenshot. Can you please take another one, just of the workout itself? Open Fitbit mobile app, tap on Exercise tile, then tap on the Workout you're interested in and you should see chart like mine. Take a screenshot and post here. Thx.

[Gogybear007]

My data screen.Hight 155cm,weight 55 

<img src="https://www.img.in.th/images/ee946150d1ac35d0c9496dfdfd54898d.jpg" alt="ee946150d1ac35d0c9496dfdfd54898d.jpg" border="0">
<img src="https://www.img.in.th/images/b2c787f98bb0aae117bcac58eb8c340a.jpg" alt="b2c787f98bb0aae117bcac58eb8c340a.jpg" border="0">

[Marrrmaduke]

@Gogybear007 Seems right to me given your body profile and heart rate. 👍

[JuanJoFitbit]

@Gogybear007 @Yisoto Welcome to our Fitbit Community! I'm sorry for the late response. However, I want to follow up and would like to know if your Versa is still tracking a low amount of calories or if the issue got resolved.

In the meantime, please restart your Versa trackers as described in this help article. After this, monitor your trackers during your workouts and see if the calories burned are more accurate.

Thank you so much for your constant help my friend @Marrrmaduke!

See you guys later! 

[Gogybear007]

Thank you very much. I have done as you suggested. Versa is still the same problem.😔

[JuanJoFitbit]

@Gogybear007 Thank you for getting back! I'd like you to try one more workaround that has been helpful: Please try a factory reset, to do so, On your device, open the Settings app > About > Factory Reset or Clear User Data. Before this, make sure to sync your Versa.

Finally, monitor your Versa again for 24 hours and see if the issue gets fixed.

[Gogybear007]

Thank you. I have try everything your told me.

But it’s dosen’t work.

I think if Fitbit should hurry to fix it Because for me, if can't detect the exercise It is just a simple watch for me. I hope to hurry to fix this soon.

Thank you.

Moderator edit: merged reply

[JuanJoFitbit]

@Gogybear007 I'm sorry to hear that the issue persists after you tried the troubleshooting steps shared previously. due to this, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts!