Versa can't add device to control music off phone

[RRRackCity]

I can't get my versa to find my phone to be able to control music. Its connected, synced, I've selected the phone icon when I hold the back button on my versa and my phone bluetooth is connected to versa classic

[AlvaroFitbit]

@RRRackCity It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't control your music with your Versa. Have you tried starting playing the music from your phone using the Versa? Once it is playing you should be able to control the volume using the two right buttons. Please try doing the following:

• If you have an Android or Windows 10 phone, first turn on Bluetooth Classic to control music on your phone:
  1. Open the Settings app () on your watch > Bluetooth > Pair. 
  2. On your phone, navigate to the Bluetooth settings where paired devices are listed. Your phone will scan for available devices.
  3. When you see "Classic” next to your Fitbit device, tap it.
• From any screen, press and hold the back button and swipe right to the Music Controls screen. You may see the current track playing or the most recently played track. 
• To open additional controls, tap the 3 dots (...) in the bottom left corner.
• Tap the phone icon to change the audio source to your phone. Then use your watch to control the song or audio playing on your phone.

Let me know how it goes!

[Unpaired]

This is nonsense. The Galaxy s9 always requires 30 frystfrustr minutes to get the Versa to pair. Factory resets, all recommend troubleshooting measures do not work. This is very very upsetting.

Please reach out to me For it, I am deeply dissatisfied. NickasteNickAStern@g

[Igj]

I went to my music place on my Fitbit and it won’t let me click on the iPhone icon