Versa can't connect to WiFi

[jellertdep]

My Versa can't do the firmware update. My Versa can connect to my WiFi but even when I close the page of WiFi, he disconnect to WiFi. What can I do?

Moderator edit: subject for clarity

[sn305]

Did you also connect your smartphone to the same 2.4g WIFI?

[Rich_Laue]

@Jakobien why is it that you need to connect the Versa to wifi?. 

Turn on hotspot connect, PC to hotspot, plug the Versa in its powered charger and setup WiFi. 

Now anytime the Versa is charging it should look for the phones hotspot. 

The only way I can FYI k of doing it is through a pc.. 

I tried directly with through the phones Fitbit app and the app will not let me. 

[Jakobien]

Thanks so much for your help.
It still wont connect with my wifi. I wanted to download music so i can leave my phone at home.
Im going to stop trying. But thanks again for your help.

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[Rich_Laue]

Simply saying that it won't connect, without exploding what steps are being taken and any errors reported is really not going to help us help you. Are you using the phone or PC to setup wifi? 

Is the phone or PC on the same network as the WiFi? The pc can be connected with a wire to the router.

Does the app find the desired Wifi? 

Is the desired WiFi compatable with Fitbit. Not all will work. 

Does it accept the password? 

Have you looked at any of the help docs? They go into more detail then the user manual

How do I find my Wi-Fi network password and security setting?

Learn where to find your router's Wi-Fi password and security setting.

How do I connect my Fitbit watch to Wi-Fi?

Learn how to connect your Fitbit watch to your Wi-Fi network.

Why won't my Fitbit watch connect to Wi-Fi?

Try these troubleshooting steps if you can't connect your Fitbit watch to your Wi-Fi network

[Jakobien]

I took every step of the above. All the trouble shooting.
Wifi is the same. I dont have problems with my password.
When i enter my password, its like the picture. I need to keep on filling in my password.
[Afbeelding]





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[kimk1984]

I've also tried all troubleshooting remedies suggested including using my phone as a hotspot. Nothing has worked - "Network out of reach" message. This is pretty frustrating and disappointing.

[Jakobien]

Wow this morning it finaly happend. My watch connected to my wifi and downloaded music from Deezer on its own!