help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa can't connect to internet or headphones

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2018 01:26 - last edited on ‎12-24-2018 06:17 by Fitbit Moderator

‎12-22-2018 01:26 - last edited on ‎12-24-2018 06:17 by Fitbit Moderator

Can anyone help please, few issues

can not connect to the internet just keeps searching, same for bluetooth connection for headphones find them but will not connect

Trying to connect for update that can't find my phone either!!!! Could it be a fault with the watch? or me doing something wrong?

 

 

Moderator edit: format

Best Answer
0 Votes
3 REPLIES 3

‎12-22-2018 02:21

‎12-22-2018 02:21

Restart the watch several times and try again. What phone are you using?

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-22-2018 02:35 - last edited on ‎12-24-2018 06:12 by Fitbit Moderator

In response to NellyG

‎12-22-2018 02:35 - last edited on ‎12-24-2018 06:12 by Fitbit Moderator

i phone SE

 

THANK YOU! It works now X

 

 

Moderator edit: merged reply

Best Answer
0 Votes

‎12-24-2018 06:17

In response to Barbobcat

‎12-24-2018 06:17

@Barbobcat Welcome to our Fitbit Community! I'm sorry to hear about the syncing issues that your Versa experienced. However, I'm sorry to hear that your Fitbit is working properly now. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thanks a lot for your help @NellyG!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes