Versa cannot be unlocked

[Airwickscent]

Hi, I removed my Fitbit versa from my iPhone and now the versa itself cannot be accessed as it still is asking for my phone to unlock it. Though I have no option to unlock it from my phone. Resetting the versa doesn’t seem to work either. What could I do? Thanks

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Airwickscent, welcome to the Community Forums. Thanks so much for troubleshooting your Versa prior to contacting us. 

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device in the Fitbit app. To unlock your device with your phone:

1. In the Fitbit app, tap the Today tab > your profile picture > your device image. 
2. Tap Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

To get more detailed information, see: How do I use the device lock on my Fitbit device? 

Let me know if there's anything else I may do to assist you with. 

[Airwickscent]

Hey there unfortunately my device is already disconnected from my Fitbit
app though my Fitbit watch itself still thinks it is connected. So it’s
asking for the pin but I can’t actually access any pin due to the watch not
being connected or synced with my account in the first place. Hope you can
find a solution.

Kind regards

[Rich_Laue]

Let's follow the steps in this post by Liliya.