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Versa: changing the bands is a nightmare

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‎08-24-2018 22:30

‎08-24-2018 22:30

Dear FitBit,

I have been such a fan of your products and I love my new Versa but the band-changing situation! What the actual??!! It is SO hard to change the band that I seriously wish I hadn't done $50 on the pretty woven one, and now my FitBit is locked from all the jostling and I can't get it to unlock! It has been literally an hour since I sat down to change my band and go for a workout. Needless to say, the only thing that has been exercised is my patience. Seriously. I am so annoyed right now.

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4 REPLIES 4

‎08-25-2018 03:20

‎08-25-2018 03:20

I DO agree it is not the easiest band change Fitbit has used and I seem to press buttons everwhere when strugging with it. I have solved the problem by not changing bands lol. But that does mean I dont get to use my lovely woven one which is very comfortable to wear.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-25-2018 09:13

‎08-25-2018 09:13

@Hexebart wrote:

Dear FitBit,

I have been such a fan of your products and I love my new Versa but the band-changing situation! What the actual??!! It is SO hard to change the band that I seriously wish I hadn't done $50 on the pretty woven one, and now my FitBit is locked from all the jostling and I can't get it to unlock! It has been literally an hour since I sat down to change my band and go for a workout. Needless to say, the only thing that has been exercised is my patience. Seriously. I am so annoyed right now.

The first few times I messed up my nails but now that I have the hang of it, it’s not so bad. I change bands almost daily. Make sure you hold the band at an angle when attaching the pin. There are some really helpful videos on YouTube, good luck!

★Kit N.★
Versa 3, Versa (retired), Charge 2 (retired), Charge HR (retired) | Pixel 3a XL
Best Answer

‎08-25-2018 09:31

In response to evilneoprincess

‎08-25-2018 09:31

@evilneoprincess - like you, I’ve found the trick is to hold the band at a 45 degree angle. But as @NellyG says, this is not the easiest band to change. 

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‎05-28-2020 00:19

In response to SunsetRunner

‎05-28-2020 00:19

It's the worse design ever. To pay so much for the product, you should be able to change the band easily.  I've got my woven band off, now cant out a band on. Now cant wear product and have been trying for over half an hour. Wont buy another fitbit!

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