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Versa charged but app saying is not

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‎10-02-2018 07:16 - last edited on ‎10-03-2018 07:13 by Moderator Alum

‎10-02-2018 07:16 - last edited on ‎10-03-2018 07:13 by Moderator Alum

My Versa battery is charged to 90% but the Fitbit app says the battery is dead or low.

 

 

Moderator edit: subject for clarity

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‎10-03-2018 07:13 - last edited on ‎10-17-2025 11:08 by Fitbit Moderator

‎10-03-2018 07:13 - last edited on ‎10-17-2025 11:08 by Fitbit Moderator

Hey @Tigger45, thanks for your participation in the Community.

Are you checking that your watch is syncing properly? If it isn't syncing your information won't be updated on the app and I would recommend following the steps in the help article Why won't my Fitbit device sync?.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-10-2018 07:16

In response to AlejandraFitbit

‎10-10-2018 07:16

I eliminated my Versa off the app and later reloaded the Versa back on the app. This worked. 

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‎10-11-2018 04:09 - last edited on ‎10-17-2025 11:08 by Fitbit Moderator

In response to Tigger45

‎10-11-2018 04:09 - last edited on ‎10-17-2025 11:08 by Fitbit Moderator

Those are great news @Tigger45.

I am glad to hear that you fixed this issue and appreciate you sharing what you did in order to do this. If there is anything else we can help you with, do not hesitate to let us know.

Keep the stepping up! Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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