Versa clock face change takes a long time

[Ashehow]

Anyone else have issues trying to change the clock face on the versa?? It takes Forever to change. Just keeps showing that it's loading. Last one took like 2 hrs. Have restarted phone and Fitbit. Have deleted and re installed Fitbit app and done the update. Have deleted versa from app and re installed and still didn't help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ashehow, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the clock face you are trying to install is taking a long time to change. I appreciate the time spent trying the troubleshooting steps you mentioned above.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[BabySharkhands]

I tried to change the clock face to a fitbit watch face but it won't  let me cause its saying that it is switching but its already switched

[JuanJoFitbit]

@BabySharkhands, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Since the clock face you are selecting won't finish the change, please restart your Fitbit Versa as described in this help article. After this, try changing the clock face again and see if the issue gets fixed.

Let me know how it goes! 😀

[elspiano]

Same problem with Fitbit watch face.

[Newtripley]

Hi

This has happened to me a couple of times 

How I fixed it was to come out of the Fitbit app then close the app entirely

Relaunch the app your clock face should then change  straight away

Hope this helps

[JuanJoFitbit]

@elspiano, thank you for joining us in this thread. By the way, I apologize for the delayed response.

As @Newtripley mentioned, please try logging out of the Fitbit app, restart your phone, open the app again and log in. Finally, sync your watch and see if the clock face doesn't take that long to change.

As a side note, make sure that your phone has the most recent Fitbit app version installed.

@Newtripley, I'm so glad to hear that you managed to get the issue resolved. Thank you for sharing the steps you followed.

I'll be around if any question arises.

[Beezer05]

Ive tried all the steps but it still isnt working for me. 

[Newtripley]

Hi

Have you tried to come out of the Fitbit app then close it then restart your phone

Also try clearing the cache go into your phone settings under apps click the Fitbit app click on storage click clear cache relaunch the Fitbit app 

Good luck

[JuanJoFitbit]

@Beezer05, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. This info will also help me to assist you accordingly.

Try the workaround that @Newtripley shared. These steps are helpful for this type of issues.

Looking forward to your response.

[Beezer05]

I have tried every method listed here. I have restarted my fitbit, removed and re-added my device to the app and I have re-installed the fitbit app. 

[JuanJoFitbit]

@Beezer05, thank you for troubleshooting this issue as recommended.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Ljeansonne90]

I'm having the same issue and have tried all these methods as well. Very frustrating. 

[Newtripley]

Yup it's very strange...yet if you download a clock face from fitface it loads instantly.. think it's a glitch with the app

[Ingrid23]

Spoiler

I’m having the same issue, but the clock face is one from fitbit. The app is not working! 

[Newtripley]

Hi

Although for awhile the trouble shooting steps I was taking: clearing cache, closing the app then relaunching etc it's now still taking about an hour for the chosen watch face to load...the strange thing is that it loads immediately on the watch itself but on the app it will after a minute saying "switching" I then get the pop up of "cannot switch please try later" yet the chosen watch face is there and working perfectly on my Versa 2 which leads me to believe it's the app? 

Just wondered if there is anything more I could do I'll list the steps I take 

I'll close the app go into app settings clear cache relaunch the app if this doesn't work I'll switch of Bluetooth then turn it back on previously this worked I've also will "unsave" a couple of watch faces in case it was memory but again these steps no longer work

Other than the clock face not loading on the app my Versa 2 works fine it syncs perfectly etc so again I believe it could be a glitch with the app

Any other tips would be great

Thanks

[Mikicorona]

Did you ever get this fixed? I have spent several hours back and forth with Help Chat and they act like never heard of this issue. 

[Newtripley]

Since I updated the app on my phone it's been ok...the only thing I found as a fix was to choose a clock face directly from the watch itself once synced it's there as well on the app.see if your app has an update hopefully Fitbit have fixed it with the app update

[grassiecaff]

I am having the same problem. I installed the SpO2 watch face three days ago and it is still switching and draining my phone and fitbit batteries. I would either like to delete the face or have it download fully, whichever happens first. I have tried all the steps everyone on this thread has suggested, and nothing is working. Please help