As a preface, I would like to say that I have looked through the Fitbit Community page very thoroughly and found threads that were similar to my to problem, but not exact. Most of these would be resolved with a quick re-installation of the app and / or restarting of the tracker. None of these seem to be working, so I've created my own thread.
TL;DR: Got my Versa 2 as a gift for Christmas, had a bit of confusion while trying to set it up with my other Family member's identical gift. Since a few weeks after that, I haven't been able to install apps. I can press install, and it acts like I will, but without error message it will go back to the install button. I have made sure that the tracker is constantly having been synced "a moment ago" and has been on the charger until 100% while getting a constant connection to my phone and even sitting for a bit after 100.
Yes, my situation IS similar to a lot of these threads, I would like to point out a few things that set it apart (in detail this time)...
First off, my issue is with the Fitbit Versa 2. Not the Ionic; not the Bolt; not the Versa or Versa Lite; The Fitbit Versa 2 that came out 2019.
Next, I would like to clarify that my Bluetooth connection and Syncing ability is working perfectly. It counts my steps and transfers them to my phone almost immediately. I use the notification feature, and it works without fail every day, and I respond to messages regularly with the voice option. I don't think these things make much of a difference, but I am looking to clarify my situation as much as possible to get the best results.
Christmas day, 2019, a family friend gifted my sister and I each with Fitbit Versa 2 smartwatches. I set up mine in less than 5 minutes and it worked great! Apps were installing quickly, watch faces were loading without concern, and all was well. But as my sister finally got back to her watch, she was having trouble getting it to show up in her Fitbit app and more than once accidentally tried to setup my (already set up) watch to her account. With a bit of fiddling, I finally got my watch out of setup mode, and everything worked as normal again. But a few days later, I started to notice that it would often take 2, 3, 4 tries hitting the install button to get the watch to register that it needed to connect to my phone to install. This problem slowly degraded to where I am now. Completely helpless and unable to install any more apps on my watch, and/or replace any watch faces that aren't already loaded on it. I can browse for them, I can press install, the installation bar will seemingly fill up as if to tell me that it's in the process of installing, but it will stop at the full mark and often go back to the install button (though, on the occasion, it simply stays on a full bar until I force stop the Fitbit app).
I have tried shutting down and turning back on my Fitbit. I have tried uninstalling and reloading the Fitbit app on my PHONE; I have tried shutting down my phone; I have tried putting the watch on charge while I leave the phone to install the app with the watch sitting directly on top of it; I have left it to do its thing for over two and a half hours with only one app in the installation queue and I still come up with the same results. I have litterally tried all possible combinations of troubleshooting other than a factory reset. I don't know exactly what this might do, as in past experience, I have seen devices that completely wipe all trace that they ever existed from their companion apps (deleting steps, and other records that aren't the best things to lose) and factory resets where companion apps simply disconnect from the watch, and nothing else changes. As I do not know what "type" of reset that the Versa 2 is, I am hesitant to do so.
I realize that I probably went into WAY too much detail, but I'm renown for not being able to tell stories without a leangthly explanation (aka a terrible paraphraser). I am more than exited and willing to answer any and all questions or suggestions that someone might have. Thank you for taking your time to read through my issue and thank you for helping.
