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Versa clockface won't light up and red/green light on back

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‎04-21-2020 09:26

‎04-21-2020 09:26

I went to sleep last night and everything was fine, but when I went to check the time this morning it wouldn't light up. I tried to sync and refresh on the Fitbit app but it won't sync now either.  I took it off to see that on the back where it's usually a green light, it's now red/green. I have no idea what happened. 

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‎04-22-2020 00:27

‎04-22-2020 00:27

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

Help article: How do I restart my tracker?

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work

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