Versa constantly losing Bluetooth connection to Iphone 6

[Furysmash]

FitBit folks

seriously unhappy. The watch now keeps losing the connection. I have tried all-day synch (it was set anyway) 3 x restarts all the time, same issue. Phone updated, same issue, App updated, same issue.

Are you guys going to update and patch this issue sharpish or do I have to go to LinkedIn and splash this issue all over the globe?

Was loving the watch, now not liking the it.     

[Marrrmaduke]

@Furysmash Could you please share your iOS version? Also, are you on Fitbit OS .15 (2.1) or have you forced an update to .19 (2.2)?

[JuanJoFitbit]

@Furysmash It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa is experiencing syncing issues often. Thank you by the way for troubleshooting this issue before contacting our forums. I would like to follow up and would like to know if the issue persists or if it was resolved.

Also, please let @Marrrmaduke and me know if your iOS version is up to date. This info will help us to assist you accordingly.

Looking forward to your response! 

[Furysmash]

TBH folks I am in IT and I updated latest version on Versa from the App store, have run all diagnostic troubleshooting and all recommended workarounds in this site supplied by members

The issue simply diagnosed is that your FitBit OS is not compatible after the IOS 12 update, you either did not test it properly or did not complete TVT/UVT fully - So build it, test it, and roll it out asap.

My wife wanted a FitBit for Christmas, I am steering away from buying one for her as this is a shonky service to be blunt. I also would have expected something customer centric from FitBit as a service update to your loyal consumers, why dont you go and check out GymShark Founder Ben Francis apology to global customers on LinkedIn he posted yesterday, that is what I expect for a company like FitBit. Not silence..  you are losing revenue due to this poor service. This message also sent to FitBit CEO with a little more panache and polish, but same message.   

[JuanJoFitbit]

@Furysmash I totally understand how you feel about this and I'm sorry about the experience you've had with your Versa. I truly appreciate your feedback and comments about this since this helps us to keep improving.