Versa constantly stops receiving notifications from my phone

[Flyers]

When I connect my Versa and phone via bluetooth and wifi my phone's notification alert constantly goes off. What might be causing this? Everything seems to work okay as far as syncing but it is not doing anything that should cause my notifications to go off.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Flyers, welcome to the Community Forums. Thanks for the details provided in your post. I'll be glad to help you with the connectivity issue between your Versa and phone. 

If you're on iOS, please follow these steps: Troubleshooting quick tips for iPhones (Important: Make sure you turn OFF and then back ON the Share System Notifications setting if it is on) and if you're on Android, try: Why are notifications delayed or missing?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.