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Versa continues to switch into alarm without button being pushed

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My Versa just started to switch into alarm mode every couple of minutes.  I have restarted the Versa and this has not helped what should I do next

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Welcome to the Fitbit Community @Heathergiw. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa switching into alarm mode. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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