Versa counting floors I did not climb

[Bgailr312]

Today is my first day with the versa. Upgrading from an Alta. I love that the Versa tracks floors climbed. But it is counting floors I did not climb! I read in another post WHY this can occur so I am clear on that but HOW can I correct this? It's ridiculous if it counts elevator rides and walking up hills as floors. Does the Charge do this too?

[WendyB]

It goes by Elevation not floors. You must go up 10 feet in elevation to get 1 floor

I'm surprised it counted the elevator. You might want to try a restart

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

[Bgailr312]

I also walked up three short flights of stairs (two of them are about a half of a flight, and one was just 4 steps) that seem to have been counted. 😕

I'll try the restart, thank you.

[SunsetRunner]

All four of my Fitbit trackers have counted ghost floors. I never really cared about floors so it does not bother me. Driving on the freeways will log floors as one travels up and down ramps. Fitbit is not exact, not by far. 

[MooterN]

Actually went up 2  stories (4 flights of stair) but recorded 41. Go figure.....

I'm up to 65 so far today! Pretty good for sitting in my office!

[garnerc3]

Versa counting floors when none have been climbed.  In a walk around the block, Versa counted 7 floors climbed.  The block is flat.  Can I turn floor counting off?  Or is there an adjustment of the altimeter?  Or is this Versa defective, worthy of a replacement?

[MooterN]

I tried that. Today I got 5 floors just driving to the highway. Another 31 crossing the valley at 60 mph. 31 more the last mile to work. I need to turn this off! How come it monitors while I'm driving? All my stats are screwed up! At this rate, according to FitBit I can eat 3 pizzas a day! Is this defective? Do I need to return this?

NEED A FIX ASAP!

[craigk4]

I have a Charge 2 and it will add floors in reasonable numbers when walking up hills. This is normal as the device uses a barometric chip that tells it when you are going up. I cant think of a way that could be filtered out so that hills aren't counted as floors.

It image above is from my new Versa and that is the result of a 550 mile road trip to California. So, if you are annoyed about getting a couple of free floors, I make this trip at least four times a week. Most of the day was spent sitting in my work vehicle. So, the step count is off by at least 10,000. Looks good to show off to friends, but that isn't why I bought it. The Charge 2 does not do this.

[MooterN]

It's not a couple floors, it's like hundreds. And it's counting while I'm driving at 60 mph. Doesn't the FitBit know that a human can't be running up stairs at 60 mph? This thing is going back!

[MooterN]

Just got off the Chat with Customer Service.

Same old blah blah blah....turn it off and back on a couple times, go to your Dashboard and remove bad data...

Explanations why, like a 'stiff transmission' (I'm a mechanical engineer, WTH is a stiff transmission?!?!), or changes in air pressure. All bovine waste material answers. No fix.

Leaving for Kohl's right now to return this garbage!

[Bgailr312]

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@craigk4 wrote:

I have a Charge 2 and it will add floors in reasonable numbers when walking up hills. This is normal as the device uses a barometric chip that tells it when you are going up. I cant think of a way that could be filtered out so that hills aren't counted as floors.

It image above is from my new Versa and that is the result of a 550 mile road trip to California. So, if you are annoyed about getting a couple of free floors, I make this trip at least four times a week. Most of the day was spent sitting in my work vehicle. So, the step count is off by at least 10,000. Looks good to show off to friends, but that isn't why I bought it. The Charge 2 does not do this.

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If the charge does not do this, any idea what is different about the chip or software in the Versa that causes this issue?