Versa counting too many floors.

[Acharpia]

Ever since I got my Versa it seems to be grossly over exaggerating my stair count. I had the Charge 2 before the Versa and it was fairly accurate with my stair count, but now it’s more than doubling the number of floors I climb in a day.

Is this a known issue? Has the way in which the Versa calculates stairs climbed change significantly over the Charge 2? I’ve now gone from averaging 15 floors a day to 34. 

Moderator Edit: Clarified Subject.

[tallgeoff]

No other fitness device requires this maintenance. The altimeter is an issue.

Geoff

Moderator Edit: Clarified Subject.

[13maria]

I agree!!!! Fitbit should have been more proactive in finding a real fix
which we know is not that hard; apple and Garmin got it right.

UPDATE:

Thank you for your email I'll try your suggestion but I should not be
having to log driving to get an accurate step and floors count. Fitbit
needs to get to this fixed apple and Garmin got it right.

[arg58]

My fitbit Versa has been going bezerk on my and saying that i'm climbing 200-300 stairs per day, when really i'm climbing about 3-10 MAX. I just restarted it, but this seems like a hardware issue as well. 

I recently had to cover the back of the device due to causing a rash on my wrist, but the sensor and charging part are not covered with tape. I'm not sure how the tape could affect the sensor for climbing stairs, but it's feeling like i either cover up the device to avoid a VERY itchy and unslightly rash, or let me fitbit keep saying i'm climbing 200+ flights of stairs per day.. 

[ShaunMcGill]

I would now expect Fitbit to advise to restart it to stop the rash...

[SunsetRunner]

Contact Fitbit. They were very helpful when I had a bad charger.

Sent from my iPhone

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @SunsetRunner, @ShaunMcGill @13maria @tallgeoff I hope you're doing well, it's nice to see you around. Thanks for joining the Community @arg58. 

First of all, I would like to apologize for the delay in the response. I appreciate you have taken the time to share your feedback with us about this situation affecting how your Versa counts floors. Please note that some issues take longer than others to be resolved but once we have more information to share with you, we'll make sure to post it here in the official Forums. 

@arg58, thanks for sharing your experience with us about the discomfort you experience while wearing your Versa, at this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Turnrich]

Not a **ahem**. Just saying it was counting too high. Makes me look good ha ha. Thanks for getting back. I reset, cleaned with alcohol and gently blew compressed air to no avail Other than that great watch. Was looking at new versa but was wondering if coming in black as I don’t need music, and stairs if mine not working anyway. That is only if and when I replace.

Moderator edit: removed personal info

[Acharpia]

Hi @MarcoGFitbit, 

I appreciate the acknowledgment, however I don’t feel much alignment or assurance. I posted this topic almost a year ago now, many people have claimed to be experiencing the exact same issue, yet there has been little to no communication thus far. It seems rather odd that we have this page to come to to discuss usage, shared interest, and issues yet no real acknowledgement or progress has been made at all. 

All in all it’s rather disheartening, and frankly a bit of a bummer. 

[tallgeoff]

Agreed. I’d have thought they’d work in a fix for the next generation but no luck.
With record sales why bother. Unlike a watch it’s very hard to validate step and stair accuracy with a reference source and not enough users are returning the units for a refund.

Geoff

Moderator edit: Removed personal information

[Pulsar2]

Yes, but with Fitbit their devices are marketed as fitness trackers firstly
and as a watch secondly.



So one can reasonably expect that they at least do the fitness tracking with
a modicum of repeatability. I think we all accept that steps and stair
counting and heart rate will possibly be around 10% accurate but at least be
consistently repeatable so one can use it to give a resonable measure of
exercise. The Versa completely fails at this with totally erroneous readings
and no fix on the horizon.

The sad thing with Fitbit is that their earlier devices were much better at
the prime function of fitness tracking and they now seem to have lost that.



Chris

[13maria]

I could not agree with you more. BTW I received an email from a Fitbit
postings moderator stating that they were taking down one of my posts
because I mentioned two other brands (iwatch and Garmin) that are not
having this issue. Would you beleive that?

[tallgeoff]

I’ve not really seen a company ignore a fundamental product flaw for close to a year now with the only constant advice to reset. My last Fitbit.

Moderator edit: removed personal info

[SunsetRunner]

As i said before, Fitbit thinks that if you be as arrogant as Apple, you
will be as big as Apple.

[dimcpay]

I have been reading back to logs from over a year ago because 3 days ago my Fitbit went nuts and started wayyyy overcounting stairs. I have only had it for 2.5 months and loved it til now when I have NO idea of accuracy of steps, calories, etc. Not to mention getting all these rewards I didn’t earn.

Per suggestions I restarted. Tested. No fix. I live at sea level - no huge barometric changes. Haven’t been out in wind. 

Should I return/exchange?

I agree with other users who have the issue who say this should should have been fixed - long before I bought this his one!

[13maria]

Return it, Fitbit is not fixing the problem. I wish there would be a way
to expose Fitbit, i feel cheated and disrespected as a consumer.

[dimcpay]

Whe you get Around to answering please advise how I go about exchanging my versa

[13maria]

Contact customer service.

[dimcpay]

I spent time looking for just how to do that tonight and couldn’t find a route. 

[JuanJoFitbit]

@Turnrich @Acharpia @tallgeoff @Pulsar2 @13maria @SunsetRunner I'm sorry for the late response. However, I really understand how frustrating this is for you and your feedback is greatly appreciated.

We'll make sure to post an update when a solution is available.

@dimcpay Thank you for taking the time to try the recommended troubleshooting steps. Regarding your inquiry, we don't have an exchange program. However, since you mentioned that would like to know how to return your Versa, I'll send your case to our Support team and they will be glad to assist you accordingly. You will receive an email from them soon.

Please visit this page for more information about the warranty and return policies.

I'll be around if you have any doubts!

[Turnrich]

Thank you. I have owned a Fitbit for many years and like the features and price point. It would be nice if floors could be fixed as that allows this 68 yr old guy to accurately track my climbs as I hike in mountains a lot. Thanks for your attention to this frustration I have with floors.

Moderator edit: personal info removed