Versa counting too many floors.

[Acharpia]

Ever since I got my Versa it seems to be grossly over exaggerating my stair count. I had the Charge 2 before the Versa and it was fairly accurate with my stair count, but now it’s more than doubling the number of floors I climb in a day.

Is this a known issue? Has the way in which the Versa calculates stairs climbed change significantly over the Charge 2? I’ve now gone from averaging 15 floors a day to 34. 

Moderator Edit: Clarified Subject.

[Turnrich]

still way too many.  

[dimcpay]

I went and exchanged my Versa for a new one.

Regards
Dianne

[SunsetRunner]

Sounds like a very wise move. I think you will really enjoy the new one. I love mine, little bugs and all. Amazing piece of tech.

Sent from my iPhone

Moderator edit: personal info removed

[debbie.renfrow]

Fitbit has replaced by Versa 2 or 3 times because of this problem with the problem with over counting floors.  I'm continuing to have the same problem with this most recent one they replaced.  Surely, there has to be a fix they can do.  

[tallgeoff]

Apparently not. Didn’t even fix it in the new light version apparently. If people keep buying them why bother.

Geoff

Moderator edit: personal info removed

[SunsetRunner]

Soes anyone have the opposite issue? I live in a ranch house with a basement. The stairs are about 8ft and  go up and down daily 5 to 6 times. Sometimes it registers 1 or 2 but never an accurate count. On windy days in Michigan, I may climb no stairs and get 7 or 8? I have written off the floor count as just not a part of fitbits tracking. Fortunately I rely on steps, active minutes and sleep tracking and heart rate which all seem to be fairly accurate. My wifes charge 3 is the same. Stairs a no go.

[Turnrich]

Yes I agree I wrote off floors use steps and sleep but floors just do not work.

Moderator edit: personal info removed

[dimcpay]

I exchanged my Versa for another. The second didn’t register my pulse. The third is, finally, working perfectly.

Regards
Dianne

[lisa4568]

Oddly, when I run in the morning how it tracks depends on humidity. I will
run 3.5 miles up and down gradual hills and it will say tons of floors
climbed and almost no miles. I give it about an hour or so and it
resets..the floor count stays the same but then the mileage is correct.

I will never buy another one of these

--
Lisa

[SunsetRunner]

Same issue here. What a shame, Fitbit.

[Turnrich]

Yes a big Suck. And not a word from Fitbit   Other that that I love it. 

[Ed49]

Now 4/20 I have same problem. Grossly exaggerating stair count. Has there been any solution,software or otherwise. Ed.

[dimcpay]

No. I exchanged my unit.

Regards
Dianne

[Ed49]

Thank you for your information. Looks like I’m out of luck. Strange thing, it appeared to work fairly well for two years before this crap. Exchange not an option. Ed.

Sent from my iPad

[Lizzyr.]

Same thing I had charge 2 got at most 2 floors aday . got a versa2  My floors every day over 200 . My versa broken so I sent it in put my old charge2 on back down to one floor aday today.  Biggest kicker I have a ranch house all 1floor no basement. 99.9% I walk up no floors ever. The 1 floor I alway seem  to get is walk up my driveway after checking mail... versa2 is super sensitive I could sneeze be onto of the empire state building 

[dimcpay]

😂😂😂ya I finally gave up on the versa.

Regards
Dianne

[Ed49]

Floors continue to be all over the map. Gave up. Otherwise like my Versa and not willing to spend $150 when same problem could reocure. Ed

Sent from my iPad

[13maria]

Me too gave up on the Versa.

[Kegaspirit]

I recently replaced my Blaze with the Versa 2 and I live on Florida's east coast. This morning I walked at 6 o'clock with the temp at 77 and 94% humidity. I was surprised to see that I had recorded 10 floors while on my walk. There must be an issue with how the Versa 2 calculates floors. My Blaze was always fairly accurate. 

[13maria]

Hi there, that's a problem with the Versa's altimeter it even counts floors
while driving I had placed numerous emails and calls to receive many
comical answers the best was that when I arrive to my destination to log
the time I drove as driving so that those floors will not skue my stats.
This was before Google purchase Fitbit maybe they will fix the issue
apple doesn't have that problem