help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa counting too many floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2019 06:18 - last edited on ‎06-28-2019 15:12 by

‎06-26-2019 06:18 - last edited on ‎06-28-2019 15:12 by

I got a Versa in May and so far I really like it.  I have a Charge 2, that was my first Fitbit.  I have seen lots of threads and comments about the stair counting issue.   But I don't see any clear resolution.  I have see the posts about driving, etc., but that is not where I have problems.  The stairs tends to happen when I am walking and sometimes even sitting.   Many days it will say I have climbed 100 flights of stairs when I have never gong up a hill or a flight of stairs.   For example, since I got up this morning, I have only walked around the house, and we don't have stairs.  It says I have climbed 19 floors.  Is Fitbit are of this and is there any fix coming?   I know the Versa has an altimeter, etc..  Why does it count 100+ stairs in a day when the Charge 2 doesn't.  Can the stair counting sensitivity be turned down, or even just turn it off.  I know it can be removed from view in the app, but is till shows on the Versa and it's so wildly incorrect, it's really a big mark against another wise great device. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎06-28-2019 15:10 - edited ‎06-28-2019 15:12

‎06-28-2019 15:10 - edited ‎06-28-2019 15:12

Welcome to the Fitbit Community @sgtdisney! I am sorry for the delayed response. 

 

I am glad to hear you like your Fitbit Versa and understand your concern with counting too many floors. Thank you for letting me know that you didn't experience this issue with your first Fitbit Charge 2. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

 

Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your Versa internally. If you want to remove floors from your account, please follow these steps.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes