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Versa crashing on elliptical

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‎07-15-2019 13:32

‎07-15-2019 13:32

Almost every time (I'd say 4 out of 5 times) I start stepping on the elliptical and start the suiting  exercise function on my versa my watch crashes. It shows the turquoise logo for a couple of minutes, nothing works, no button or swiping- just to go back to normal again. Then I have to restart my exercise and it works just fine. 

Anyone who experienced the same issue? 

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‎07-19-2019 17:42

‎07-19-2019 17:42

Welcome to the Fitbit Community @KateSkywalker. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa crashing during your elliptical exercise. Thank you for letting me know that after restarting the exercise it works fine. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your watch internally.

 

Have you tried the option for your Fitbit Versa to automatically recognize your exercise? You can find more information about this here. Find the steps to manually log your exercise here. 

 

Keep me posted on the outcome! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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