09-18-2018
10:57
- last edited on
09-19-2018
09:25
by
MarcoGFitbit
09-18-2018
10:57
- last edited on
09-19-2018
09:25
by
MarcoGFitbit
My fitbit versa cuts off during exercise. Also it doesn't track my calorie burn when I look at the app.
Moderator Edit: Clarified Subject.
09-19-2018 09:31
09-19-2018 09:31
Hello @CocoChanel5, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have taken the time to share your experience with your Versa. Tell me, when you mention the "versa cuts off", does that mean you're tracking and exercise and it suddenly ends? If so, please place your Versa a bit upper on your wrist as it's possible that when you bend your wrist, one of the buttons is getting pressed, pausing the exercise.
Now, when it comes to the calories burned, would it be possible for you to reply to me with a screenshot of what you're mentioning? More details about the issue will be very helpful for me to check this further.
Thanks for your patience and understanding, I'll be waiting to hear from you.