Versa daily exercise not working for two days now

[Jenb63]

Versa is not working correctly,  two days now, no daily exercise sinc

[SunsetRunner]

Hi, Firmware version .19 or 0.30?

[Jenb63]

30

[SunsetRunner]

OK, thanks for info. Reboot your Versa by pressing and holding the left and lower right buttons together untill the Fitbit Logo appears and then release the buttons. Sometimes you need to repeat this step. Whenever you have done that and the problem still exists, try the following:

1. Go to your device, turn off BT and deinstall your Fitbit app

2. Restart your device

3. Reinstall Fitbit app and enable BT again.

4. Sync with your Versa and see if the problem is solved.

Good luck!! 

[Jenb63]

No it's still not working the hourly and daily activity is not working on the phone so at all

[SunsetRunner]

Hi, which device are you using?

[Jenb63]

Versa, Google pixel 2XL

[SunsetRunner]

hi, thanks for the info. Your device is compatible with Fitbit, so I do not understand why you have these problems. The only solution I can think of now is:

1. go to your Fitbit app and remove your Versa from the app by pressing delete this device.

2. turn BT on your device off and on again and restart your phone

3. Start Fitbit again and press add device ans set it up all over again. Be sure that there are no other BT activated devices are in the vicinity. If they are, either move them far away form your phone and Versa or disable BT.

Good luck, keep me posted. Will then answer tomorrow cause it's already far past midnight here!!

[Jenb63]

I don't either I never had these problems with the blaze. This is not the first time this versa had issues and I've only had it for a little over a month.