help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa damaged screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2018 12:08 - last edited on ‎12-06-2018 10:18 by Fitbit Moderator

‎04-14-2018 12:08 - last edited on ‎12-06-2018 10:18 by Fitbit Moderator

Well received my versa....and of course screen is damaged....and I have to mail it back wait for it to get checked....then they'll return ship a new one....deft learned that I will be purchasing in store versus manufacturer from now on...

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎04-14-2018 12:22

‎04-14-2018 12:22

So sorry to hear that! Are you in the US or UK or...? Hopefully you get your replacement soon!

 

Want Spotify for Versa? Click Here to Vote!

Click Here to Vote for Low Power Mode!

sarah, usa | versa, charge hr (retired)
Best Answer
0 Votes

‎04-14-2018 20:31

In response to sarah_lin8

‎04-14-2018 20:31

I am in DC.  Yeah been waiting for over a day for a return label. The pixels came damaged on the screen.   This happened once when I first purchased a pebble. I gave them a credit card number for insurance in case I didn't return the defective pebble and overnighted me a new one. At this rate ill  be lucky to have one in 1 to 2 weeks.  Very disappointed that I pre-ordered first day and when I could have just went to target on the release day and had it before.....

Best Answer
0 Votes