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Versa dead after swim

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‎10-02-2019 06:27

‎10-02-2019 06:27

"Swim Proof" I have used this many many times in the pool, ocean, etc. and never had an issue until yesterday when my Versa did not turn on after my workout in the pool. The reason I upgraded to the Versa was so I could swim in it. I am extremely disappointed in the customer service and help I have received for this. 

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‎10-02-2019 12:18

‎10-02-2019 12:18

@sw0220 I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page. 😞

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-03-2019 07:36

In response to Marrrmaduke

‎10-03-2019 07:36

@sw0220 welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't turn on. I was able to get in touch with our Support team and I'm sorry to hear that your Versa is no longer under warranty.

 

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

Thank you for your help @Marrrmaduke.for your help.

 

I'll be around if any question arises.

 

 

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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