10-04-2020
12:09
- last edited on
10-04-2020
17:40
by
RicardoFitbit
10-04-2020
12:09
- last edited on
10-04-2020
17:40
by
RicardoFitbit
Went swimming today and my versa is dead. Non responsive....what do I do? I've had it for more than 1 year now
Moderator Edit: Clarified subject
10-04-2020 17:39
10-04-2020 17:39
Hi @Riziki, welcome to the Community Forums!
Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Are you able to see some water droplets or condensation inside your device? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation
Looking forward to your reply.
10-04-2020 18:52
10-04-2020 18:52
10-04-2020 18:59
10-04-2020 18:59
On second look there is a bit of condensation at the back.