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Versa dead after swimming

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‎10-04-2020 12:09 - last edited on ‎10-04-2020 17:40 by Fitbit Moderator

‎10-04-2020 12:09 - last edited on ‎10-04-2020 17:40 by Fitbit Moderator

Went swimming today and my versa is dead. Non responsive....what do I do? I've had it for more than 1 year now

 

Moderator Edit: Clarified subject

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‎10-04-2020 17:39 - last edited on ‎08-29-2025 08:36 by Fitbit Moderator

‎10-04-2020 17:39 - last edited on ‎08-29-2025 08:36 by Fitbit Moderator

Hi @Riziki, welcome to the Community Forums!

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Are you able to see some water droplets or condensation inside your device? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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‎10-04-2020 18:52

In response to RicardoFitbit

‎10-04-2020 18:52

The device is completely unresponsive. Heart rate sensors are not
flashing. There are no visible water droplets or any condensation in the
device.
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‎10-04-2020 18:59

In response to Riziki

‎10-04-2020 18:59

On second look there is a bit of condensation at the back. 

 

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