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Versa did not sync, I unpaired it and now it does not pair again with the mobile phone

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‎07-31-2018 23:10 - edited ‎08-01-2018 00:39

‎07-31-2018 23:10 - edited ‎08-01-2018 00:39

Dear fitbit experts,

 

On Monday 30th I added Aria 2 device to my app, since then my fitbit versa has stopped syncing. I have switched on and off the phone, restarted the app but it does not work, the last sync was Monday at 18:22... It is programmed for all-day sync and if I click sync now it starts but nothing happens. Could it be related to the Aria 2 added device to the app or...?

 

I have unpaired as a device the versa watch from my phone and now it does not even connect. I see it can be a Bluetooth problem...

 

Thank you all!

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Accepted Solutions

‎08-01-2018 00:38

‎08-01-2018 00:38

Own solution: unpair and pair, restart the watch (press left and down right button), restart the phone and the Bluetooth and set up the device again.

View best answer in original post

Best Answer
3 REPLIES 3

‎08-01-2018 00:38

‎08-01-2018 00:38

Own solution: unpair and pair, restart the watch (press left and down right button), restart the phone and the Bluetooth and set up the device again.

Best Answer

‎09-17-2019 17:57

In response to estefaniadk

‎09-17-2019 17:57

I have an LG phone and I've tried all these suggestions to pair my phone and Versa multiple times, but it doesn't work. 

Best Answer

‎09-17-2019 18:01

In response to PamC521

‎09-17-2019 18:01

I keep getting "sorry setup is taking longer than usual" and then it says "not working" with steps - all of which I've tried multiple times. 😠

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