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Versa didn't recognize my bike information

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‎08-08-2018 06:39 - last edited on ‎08-09-2018 05:29 by Moderator Alum

‎08-08-2018 06:39 - last edited on ‎08-09-2018 05:29 by Moderator Alum

Hey, I went on a 30 minutes bike ride today which was about 4 miles and my Fitbit says I did 0.4 km it also shows no calories burnt and isn't telling me how many minute so was in fat burn/cardio even though my heart rate was over 180 bpm. I started the bike ride from my watch.. what can I do to fix this.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-09-2018 05:34

‎08-09-2018 05:34

Hey @Abbiejane, great to welcome you.

 

Did you notice if your watch was connected to your phone at the moment of biking?In order to track this exercise, you needed to connect your Versa with your phone's GPS. If the issues was with this connection, follow the instructions in the help article Why isn't GPS working on my Fitbit device?.

 

In the meantime, remember that you can always manually log your exercises.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-09-2018 06:35

‎08-09-2018 06:35

I have the same problem with y new Versa. My Blaze worked perfectly and recognized biking automatically.

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‎08-10-2018 01:02

In response to AlejandraFitbit

‎08-10-2018 01:02

Hey yeah, it was connected the while time and on the map it shoes exactly where I went it just hasn't been able to tell me how far, calories or heart rate zones.

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