Versa didn't track my sleep stages from last night

[Emsj44]

Hi can someone help have synced my versa with app all is working well with versa all other stats showing in app apart from my last night sleep data. Not had a problem until now any ideas on how to get this to registered my sleep I’ve deleted app and re-downloaded it signed in all data showing apart from sleep. Any suggestions? Thanking in advance:) 

Moderator edit: updated subject for clarity

[sufinawaz]

@Emsj44 are you able to view sleep data here https://www.fitbit.com/sleep?

[Emsj44]

Hi no there is no data for Monday night through to this morning (today’s date) 😞 

[MarreFitbit]

Hello @Emsj44, it's nice to see you around the forums! Sorry for the late response. I'll be glad to help!

Thanks for taking the time to troubleshoot the issue about your sleep stages missing from last Tuesday.

I'd recommend checking the following that could be preventing you from receiving sleep stages:

• If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
• If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

Sleep stages are based on heart rate data, so make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

Can you please share with me a screenshot of your sleep history to see what data is being shown up from March 26th?

I've moved your post to the Versa board as there are more chances to get related replies here.

Thanks so much for helping out my friend @sufinawaz!

Looking forward to your response. 

[Emsj44]

Hi I sorted it now and all seems to be working well again
Thanks for your assistance tho
Emma

[alexjord4n]

I know for me, there are times when it takes a few syncs to get all the data up on the app.  I am glad you worked it out!

[MarreFitbit]

You're very welcome @Emsj44!  Glad to hear all seems to be working well again. 

Hey there @alexjord4n! Sometimes I have to sync twice in order to get my sleep data. Thanks for sharing what you have to do as well. 

If there's any questions present, don't hesitate to let me know. I'll be here!