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Versa didn't turn on after factory reset

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‎03-08-2020 09:42 - last edited on ‎03-09-2020 07:09 by Fitbit Moderator

‎03-08-2020 09:42 - last edited on ‎03-09-2020 07:09 by Fitbit Moderator

My versa smartwatch stopped working after factory reset. Now versa will not turn back on. I also tried to hold down all the buttons for over 3 minutes several times. No luck. 

Please help.

 

 

Moderator edit: updated subject for clarity

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‎03-09-2020 07:09

‎03-09-2020 07:09

@Ayush27, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on, even though you've restarted it by holding down the button for over 3 minutes.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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