Versa died after an hour (fully charged) and is heating itself up

[Hervoyavich]

I just got it this morning and it won’t turn on at all anymore and is getting hotter and hotter to the touch even after removing it from my arm?? HELP?

[WendyB]

I would contact support or take it back and exchange where ever you got it.

Contact Support.
http://help.fitbit.com/?cu=1

[Hervoyavich]

Thanks. Now to wait 2-3 weeks for a replacement 🙄

[mreed2086]

I was having the same problem. 6 months old only. Why isn't there a way that they can send you the replacement and then you send yours in. They obviously can look up your watch and tell what is wrong with it. I use mine for medical reasons. Now I have to be without it for a couple days. You would think that paying $300 for a watch it would last longer 🙄

[Nasierra12]

Same thing happened to mine.  It started getting dark and within an hour, pixelated and then just died.  Wont turn on.  Mine was the grey.  I opted to send it back for a refund (vs waiting for a replacement) and went to Best Buy and bough a new black one they had in stock. I think its ridiculous for something to die after 1.5 days of wear and then to have to wait so long for a replacement?? Frustrating to say the least. 

[HeydyF]

Hello guys, @Nasierra12, @Hervoyavich and @mreed2086, welcome aboard! I'm so sorry to hear about the inconveniences that your Fitbit Versa has caused to you. Please note that here at Fitbit we are always working in order to improve our products and services to provide the best experiences to tour users. Your comments in regards of our trackers and watches and very important to us, as we are always working on improving our devices and overall environment based on that feedback so we can keep helping you out to reach your daily goals to success. On the other hand, I appreciate the time that you have taken to get in touch with our Support team, and the different retailers where you got your watches, to get further assistance. In the meantime, I will really appreciate your time and patience while this is resolved and you can get back on track. 😉 

Thanks for your help @WendyB!  

For further questions guys or any other inconvenience, don't hesitate to reach us out! 

[eydalvarez]

I bought a Fitbit Versa that died after only 44 days of use. I tried returning it to Target but since it was past the 30 day window, I was not able to. Anyway, contacted Fitbit customer support and after doing all troubleshooting, they ended up sending me a return label to send it back to them.  Anyway, it has been 3 weeks since I sent the Versa back and I haven’t got the replacement. At this point I wish I could get my money back (over $200) but they don’t do refunds.