Versa died and has condensation on heart beat sensor

[Kendall93]

Tuesday my versa just turned off hasn't been near water or in the bathroom while I was having a shower.

Charged for the day today and still not coming on I have tried to hold down all buttons but no luck. 

Moderator edit: subject for clarity

[NellyG]

Hi @Kendall93  Try restarting it several times. If that doesnt help then please come back here

Restart your tracker

[Ana14]

Hi, this happened to me after I started using it regular for swimming, unfortunately I had to get a replacement. However Fitbit where very good about it, very helpful and I got the new one within a few days no hassle.

[Kendall93]

I have tried lots of times to restart and nothing. It did show some sort of life yesterday when the green light came on but soon went off and nothing else has come on since.

[Kendall93]

How long had you been using the watch when this happened?

[NellyG]

@Kendall93  I have flagged a moderator to come and help you

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kendall93. It's nice to see you around, @Ana14 @NellyG. 

@Kendall93 I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa. Thank you for your efforts to resolve this. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Ana14 thank you for joining the thread. I am glad to hear that you had a great experience with our Support team and received a replacement. 

@NellyG thank you for your support. 

If you have any questions, feel free to let me know.

[Kendall93]

Thank you for all help and support Fitbit have sorted the issue 🙂 

[LiliyaFitbit]

Hi @Kendall93, thank you for your reply. 

I am glad to hear that our Support team took care of your case. Thank you for posting the update here.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!