Versa died and won't respond

[Jen1978]

My versa, which is less than a year old, just died yesterday. It had charged it the night before and I noticed has a full charge when I put it back on my arm yesterday morning. About an hour into my morning I noticed it was no longer working. Basically seemed dead. No response at all. I tried to put it back in the charger, but that didn’t help either. Still totally unresponsive. Any suggestions?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Jen1978.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa which stopped working and won't respond. I appreciate your efforts to resolve this and recommend following our complete troubleshooting steps including a restart: Why isn't my Fitbit device's battery charging?

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!