Versa died and won’t turn on

[Alicia.bender]

I have had a Fitbit versa for only one year. Last week the watch face got s black line down the middle and by the time I left work it had died. The battery was at 30% before it went black. I put on the charger for over a week now and it still will not turn on or do anything? I tried holding the buttons down to reset but still nothing. App will not sync to it either? Very frustrated since I’ve barely owned this a year. I was previously a Pebble user until they were purchased by Fitbit, so far I’m not impressed!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alicia.bender. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with  your Fitbit Versa not turning or syncing. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[Aurelia2014]

Please explain what you did to fix your problem because I have the exact same problem. Battery went dead and cannot sync. Or do the factory update 

[Alicia.bender]

I could not fix t, and it was outside the 1 year warranty. Fitbit did offer me 40% off the magenta versa lite do I unfortunately purchased a new one

Sent from my iPad

[Angee4896]

Mine has done the exact same thing. About a month ago I started noticing glitches and the applications blinking randomly or shorting out. Then the battery ran low and I started charging it and it’s been dead ever since. I’m outraged that I bought this a year ago and it stopped working!! Very expensive product to just go dead like this. 

[DL3]

My versa just died too!!

It was glitching after the new update and two hours ago it just turned off with >50% battery life.  I left it on the charger for 2hrs and tried to turn it back on.. no luck. Usually that's enough to charge the watch.  

I read and tried resetting the watch by holding all three buttons for 15-30s and didn't work at all.  

This watch was great, I wore it everyday. Now I'm sad without it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Aurelia2014 @Angee4896 @DL3. Thank you for your reply, @Alicia.bender. I am sorry for the delayed response.

@Alicia.bender thank you for posting the update here. I appreciate your time and feedback and hope you enjoy your new watch without any issues.

@DL3 thank you for sharing the details of the issue with your watch. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance.

@Aurelia2014 I appreciate your efforts to resolve the same issue you're experiencing with your device. If you're unable to charge your watch, I recommend following these troubleshooting steps: Why isn't my Fitbit device's battery charging? For instructions to resolve the issue with the firmware update, see Why can't I update my Fitbit device?

@Angee4896 thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to help. I recommend following these troubleshooting steps: Why isn't my Fitbit device's battery charging? You may also check if your app and device need an update.

Keep me posted on the outcome. I'll be around if you have any additional questions.