Versa died not responding anymore

[Justswell]

My fit bit just stopped working in the middle of the night, and I have charged it over and over again and my screen stays black.  No lights on in the back.  I haven’t had it more then a month 😞 I loved this versa. This sucks 

Moderator edit: updated subject for clarity

[SunsetRunner]

I am checking everyday!! I just keep receiving the same message, "some one
will contact you shortly" nothing since three days ago. All I received was
the instructions to reset versa which, I keep trying but, nothing!!😴

[Marrrmaduke]

@SunsetRunner Perhaps you could give them a call to update them on all the troubleshooting steps you have taken so far?

So they don't ask you to perform things repeatedly that you have already tried. (877) 623-4997

[LanuzaFitbit]

Hello @Marrrmaduke and @SunsetRunner.

@SunsetRunner I could see that they have indeed gotten in touch with you about this situation.

Please continue working with them to find the best way to go about this situation.

Feel free to reach out with any further questions.

[SunsetRunner]

Thanks for the help🤗

[LanuzaFitbit]

Hello @SunsetRunner.

You are very welcome! Hopefully everything will go okay.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions. 

[Lyd413]

This just happened to me. Tried doing the factory reset and nothing happened. I’m really upset because I love this Fitbit and it’s really been helping me. I don’t like that it just suddenly stopped working. 

[WIUpnorth]

I called them and they tried several things and nothing brought it back to life. They replaced mine. I did get mine from the Fitbit Shop. Call them and see what they can do. Expect to be on the phone for awhile.

[SunsetRunner]

I am sorry it happens to you. But I justo called customer service and they
were very nice and helpful and it didn't take long. They already send me a
replacement. I can't wait to put it on again. You should try and see what
happens. Have a nice day🤗

[LanuzaFitbit]

Welcome to the Forums @Lyd413. Hello @SunsetRunner and @WIUpnorth.

Thanks for bringing this up and sharing your steps you have tried @Lyd413. Let us help you get it working correctly.

@SunsetRunner  and @WIUpnorth, Glad to read that our support team helped you out!

@Lyd413 our team will be reaching out to you directly too. Be sure to keep an eye on your inbox and also your spam and trash filters.

Let me know if there are any further questions.

[Rudi04]

Wow!  You saved my Versa.

[als98053]

Hi,

I have also run into the same issue where the screen went dark, and no luck with the steps provided to fix it.  loved this watch.

Any other ideas?

Thanks

Amy