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Versa dies after doing all suggested tips

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‎07-31-2020 11:35

‎07-31-2020 11:35

This is the second Versa I’ve had. The first one started having charging issues then finally became completely unresponsive so I was sent a new one. My current Versa started having charging issues and this morning died completely for the second time. I have had it on the charger for almost an hour and it’s only at 8% battery. I tried to restart it and also did a factory reset following instructions in this forum. It is getting warm and still won’t charge. I’m beginning to think the Versa just isn’t a great version of the Fitbit, and I’m very frustrated at having this issue again within about 6 months of receiving it as a replacement for the last one that died. Please help me with this issue. Thank you 

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‎07-31-2020 13:14

‎07-31-2020 13:14

I can relate.  I purchased my Versa on May 21, 2019.  It worked fine until March 2020, when I began having syncing problems.  I kept trying their suggestions, communicating with at least ten different representatives.  Finally toward the end of April I demanded a replacement.  It lasted one week.  They decided to send me a Versa 2 that arrived on May7.  It lasted for ten weeks.  Last Tuesday I charged it and it was dead by morning.  I charged it again on Wednesday, but it was again dead on Thursday.  That morning I called customer service.  They wanted me to charge it to 100%, then sync it until it died.  After that I was to charge it again to 100% and then call again.   When I called, they agreed that it was the battery, but since it was now over a year since I purchased it they only offered 25% off a new one.  

If you continue to have problems, I would like to suggest that you contact the store manager to let them know what type of problems you have had.  Also, write a store review so that potential customers would know of your experience.  Most people write reviews shortly after getting the product when it is working very well.

 

 

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