Versa dies just right after I remove it from the charger

[Binafit21]

My Versa is showing 100%battery fully charged and then I remove it from the charge and the screen goes black and the shows 0% battery. It does not stay on long enough for me to do a hard restart. Also it is no longer showing the green light to track my heart rate. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Binafit21. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Since the restart you tried performing hasn't worked, please try the following steps:

If the restart doesn't work and your watch has not vibrated when you connected it to the charger, try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above doesn't make any change on your watch's behavior, I recommend doing a factory reset. Before doing so, make sure to remove your watch from your Fitbit account, then follow the steps below:  

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can now set up your Versa. For instructions, see How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.