Versa discharged 85 to 0 overnight and won't turn on

[sethington]

Hi there,

Something has happened to my Versa..last night, it discharged from 25% to zero in less than one hour.  I charged it to 85% and went to bed wearing it.  By morning, the versa was dead and now won't turn on.

It's unresponsive to all button combos.

Tried charging. Screen never comes up.

Tried a restart.  Nothing.

Is this unit dead?  

Scott

[JuanJoFitbit]

@sethington it's great to see you in our Fitbit Community! I'm happy o assist you with your Fitbit Versa since its battery is not lasting as long as it should. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the tips that are listed in this help article. This article may contain steps that you already tried but you can skip them. After this, monitor your watch's battery behavior and see if the issue gets fixed.

Keep me posted on the outcome! 

[sethington]

Hi @JuanJoFitbit ,

Thank you for your advice.  Unfortunately, the article wasnt helpful to me at all because my fitbit screen does not turn on no matter what I do at this point.  The fitbit versa has become unusable.

I'm not sure what else I should do here but contact support and inquire about a warranty replacement through Fitbit.  I bought my Fitbit Versa ~ 5//31/2018.  By early January 2019 that original Fitbit had an issue and I obtained a warranty replacement through Best Buy on January 3, 2019.  By the third week of June, the replacement Fitbit Versa appears to be dead and Ive only been using this device for a bit longer than 6 months.  Is there something wrong with the quality here?

Scott

[JuanJoFitbit]

@sethington thank you for getting back and trying the troubleshooting steps listed above! I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and provide a solution.

Please keep an eye on your email account.

I'll be around also if you have additional questions! 

[sethington]

Received my replacement unit yesterday.

Hope this one lasts longer than the other two Versas (6 and 7 months).

Thx everyone for your support and good luck to those who are still experiencing similar issues.

Scott

[JuanJoFitbit]

@sethington I'm sorry for the late response. However, I'm so glad to hear that you are enjoying your replacement unit. Don't hesitate to get back if you need further assistance.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!