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Versa discomfort

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‎05-28-2019 21:21 - last edited on ‎05-29-2019 07:35 by Fitbit Moderator

‎05-28-2019 21:21 - last edited on ‎05-29-2019 07:35 by Fitbit Moderator

My Versa has burned my wrist after using for about 2 months.   I wore a Charge 2 for over a year until the strap holder broke so I do not think I’m allergic.

 

 

Moderator edit: updated subject for clarity

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‎05-29-2019 07:34

‎05-29-2019 07:34

@Sarahcat it's great to see you in our Fitbit Community! I'm sorry about the experience you've had on your wrist.

 

Due to this, let me go ahead and forward your case to our Support team so they review it and assist you accordingly.

 

In the meantime, please follow the product care tips that are listed in this help article.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-07-2022 19:10

‎01-07-2022 19:10

I know this response is years after yours, but I just got a versa for my birthday. I wore an alta for over 5 years with no issues.  A few days after wearing it, I notice an itch on my wrist. I took it off and a day later it went away. I put it back on and again the itch is back.  Now i have what looks like burn marks on my wrist. I put it on my other arm to see what would happen and again Its itching and leaving  a dark mark on my wrist.  Not sure what this is about and what to do about it.

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