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Versa disconnecting from my phone

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‎11-19-2020 07:24 - last edited on ‎11-19-2020 11:14 by Fitbit Moderator

‎11-19-2020 07:24 - last edited on ‎11-19-2020 11:14 by Fitbit Moderator

My versa has started disconnecting again, it’s been a problem for a long time but has got worse since the last up date. The system is good when it works but it constantly drops the Bluetooth.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2020 10:18

‎11-19-2020 10:18

Hi @Elidir, welcome to our Fitbit Community. I'm sorry to hear that your Versa is disconnecting from your phone. I totally understand how you feel about this.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-20-2020 01:20

In response to JuanJoFitbit

‎11-20-2020 01:20

Still playing up this morning, said no device found although it updated
sleep but not steps.
Went for this mornings walk, app said no device found but partial update of
steps.
Later when trying to sync no device found but updated.
Totally unreliable.
Had problems with wife’s Alta hr Fitbit couldn’t solve the problem had to
scrape it.
It’s about time Fitbit stopped releasing new products until they sort the
software out.

Not impressed would never buy another one.
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