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Versa discrepancies in Sleep logs and Cardio Fitness score.

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‎02-25-2019 11:58 - last edited on ‎02-26-2019 06:53 by Moderator Alum

‎02-25-2019 11:58 - last edited on ‎02-26-2019 06:53 by Moderator Alum

For some reason the sleep on my fitbit where it would say the amount of hours slept is no longer changing and us different compared to my phone. Same with my cardio fitness score as on my fitbit it is 56-60 but on my phone it is 57-61.

Help please?

 

Moderator Edit: Clarified Subject + Format.

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‎02-26-2019 06:55

‎02-26-2019 06:55

Hello @Pezza7, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Since when have you experienced this situation? Have you restarted your Versa lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to ask you for some screenshots and pictures showing the discrepancy between the watch and the Fitbit app. This will be very helpful for us to check this further and determine what we should do next. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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