Versa display is blank or flicking colors

[JoseVahl]

Yesterday I left my fitbit versa plugged on charger all day. At night, when I wear it, the screen just flick and shows aleatory colors (like a untuned old tv).
It still vibrates with notification, but the display remains blank.
I've tried restart it holding the left and botton right button for 10 seconds, but it still not working.
What else can I do?

[NellyG]

Try a factory reset, buttbifnthat doesnt fixmit younwill need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JoseVahl]

Hi NellyG,

I did this procedure twice, but the problem remains the same.

Do you know what else can I do?

Thanks

[JuanJoFitbit]

@JoseVahl Welcome to our Fitbit Community! I'm sorry to hear that your Versa's display is not working properly even though after trying the troubleshooting steps that recommended my friend @NellyG.

Since the issue persists, let me forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

Let @NellyG and me know if you have any doubts!