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My Versa suddenly went to logo screen and won’t do anything. I have tried restarting it multiple times and even factory reset. I have deleted the app wiped all data etc etc like it was a brand new device and it still just stays on the logo screen apart from when syncing from the app I do get the passcode come up but once entered then it just returns to the fitbit logo.
I also have exactly the same problem. I tried to restart and have also tried a factory reset by pressing all 3 buttons. Nothing is getting rid of the logo. Eventually all the power ran out so I recharged but I still just get the logo. Please help!!
Yeah they just ignored my request for an answer to this issue that I advised appears to be a known issue. And then to just offer 25% off on a new one adds insult to injury. I let them know I would not endorse or purchase this product ever again, their customer support is crap. We’re switching to Apple
I’m having the same problem with my versa and nothing you suggested is working. I’ve only had my fitbit since August and it already doesn’t work? What a waste of money. This is extremely frustrating
I’m facing the same challenge. My Fitbit is stuck at logo screen. Tried using every possible solution put up on this forum but doesn’t help. Request you to raise a ticket for the same.
Good luck with a reply. Fitbit skirted around the issue and just offered my hubby a 25% off a new one. Even asking what the problem was, it was ignored.
My Versa 2 had the logo stuck on the screen as well and my issue was an update that I had not downloaded in the Fitbit app setup process. So check for updates if you are having this issue.
The fix suggested (hold back button and bottom button) isn’t working and I can’t turn the device off as it is stuck on the Fitbit logo. Do you have any other suggestions?
Nothing else worked for us. It seems as it is a known issue with Fitbit and all they offered us was 25% off to purchase a new one. Good luck, we bought an Apple Watch
Sometimes you have to actually hold both buttons for much longer that suggested. Try holding the buttons for like 30-45 seconds. For me Nothing worked and I called fitbit and they sent me a replacement for free.
