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Versa display no longer works, and now watch wont even turn on.

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‎11-14-2019 11:18

‎11-14-2019 11:18

Around October 24 my Fitbit versa display no longer would light up. The backlight would come on but none of the clock displays would. I no longer can get into my watch and see any of my stats. For a while I was able to still track my daily routines, like my heartrate, calories, and steps without seeing the display, it would just sync to the app consistently and that's how I was able to see my stats. I received a notification on my phone that the battery was getting low so I put it on the charger and  now it no longer turns on. I have tried to power it on and reset it but I cannot get it to respond at all. 

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3 REPLIES 3

‎11-14-2019 12:00

‎11-14-2019 12:00

Hi, @Jennatuck , it sounds like you might need further help from Customer Support.  I have flagged your post for moderator attention.

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎11-14-2019 15:34

In response to Julia_G

‎11-14-2019 15:34

Same issue here and it was around the same time it happened. The screen will turn white at times, but never shows anything!

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‎12-03-2019 17:56

In response to B45743

‎12-03-2019 17:56

My versa has also stopped working.

 My display only gets four green stripes down the middle when I try to reset. Most recently when I tried to reset it the stripes came down the middle and the green light starts to blink on the back but still there is no activity on the Fitbit. Very unhappy as this Christmas only marks one year since I received this as a present for Christmas last year. Any help would be much  appreciated. 

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