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Versa display no longer works

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‎07-23-2019 06:31 - last edited on ‎07-24-2019 13:28 by Fitbit Moderator

‎07-23-2019 06:31 - last edited on ‎07-24-2019 13:28 by Fitbit Moderator

Fully charged. 5 days ago started rapidly flashing between notifications screen and home screen or one of the random exercise screens without any buttons being selected. Have reset and restarted several times. Today it lost time and the screen will only show time once but not more when docked in charger. And device can only be found if it’s charging

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 13:31 - last edited on ‎03-13-2025 07:03 by Fitbit Moderator

‎07-24-2019 13:31 - last edited on ‎03-13-2025 07:03 by Fitbit Moderator

@SunsetRunner, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Versa display not working when unplugged from the charger and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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