Versa display not turning on - Feedback

[Brittpifer]

Do not buy this smart watch! I was so excited when I got this watch. My family all had fit bits that have lasted years so I trusted the brand. Big mistake! After one of the most recent updates my screen went black. As I dug deeper online it seems this is a very common issue. I tried all reset attempts, contacted customer support who walked me through a few more. Due to me having the device a few months past a year they will not be replace or fix it. Just offered me a small discount for a new purchase. Sorry Fitbit.. not interested in spending hundreds of dollars more on something that will last me just over a year. This is very clearly a hardware bug, not due to damage or lack of care. 

very disappointed!! Why is there no repair option? Seems incredibly wasteful to just toss out the device and buy a new one. 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Brittpifer, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.