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Versa display not turning on

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‎06-27-2020 13:20 - last edited on ‎06-27-2020 22:06 by Fitbit Moderator

‎06-27-2020 13:20 - last edited on ‎06-27-2020 22:06 by Fitbit Moderator

Hi 

 

I see there is a similar post to this that is deemed competed but is not. 

I am having this issue and want to know a real way to fix if possible. 

Thanks

Tegan

 

Moderator Edit: Clarified subject

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‎06-27-2020 22:06

‎06-27-2020 22:06

Hi @Teganbradshaw, welcome to the COmmunity Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you and identify the issue you're experiencing, can you please let me know if the heart rate sensors of your Versa are still flashing? Or is your device completely unresponsive? In the meantime I receive your answers, please restart your Versa and let me know if the issue persists.

 

Looking forward to your reply. 

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‎06-27-2020 22:18

In response to RicardoFitbit

‎06-27-2020 22:18

I have the same issue, happened yesterday. No reaction when I follow the steps for restart either.

 

/Malin

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