Versa display not turning on

[Carrie.six]

I have a Fitbit Versa and suddenly the screen went black.  The green lights on the back still work and it still connects to my phone, just no screen.  I’ve held every combination of the 3 buttons, changed the clock face and let it fully die and fully recharge.  How do I fix it?

Thanks!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Carrie.six, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here. Because changing your device's clock face and restarting it didn't work, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.