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‎10-13-2020 10:29 - last edited on ‎10-14-2020 18:50 by Fitbit Moderator

‎10-13-2020 10:29 - last edited on ‎10-14-2020 18:50 by Fitbit Moderator

the worst smart watch, six months after buying my first fitbit it failed me and they had to send me a replacement, not even a new one, since they only sent me the monitor and it came in a small bag. After the months that they sent me the replacement, it failed me again, and now they only give me 35% discount to buy a new one, which obviously I am not going to buy because I do not want a disposable watch that only lasts a few months, I want one that will last a long time so I definitely do not recommend that anyone buy a fitbit they are of the worst quality.

 

Moderator Edit: Clarified subject

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‎10-14-2020 18:49

‎10-14-2020 18:49

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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