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Versa display not turning on

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‎10-14-2020 10:12 - last edited on ‎10-14-2020 20:12 by Fitbit Moderator

‎10-14-2020 10:12 - last edited on ‎10-14-2020 20:12 by Fitbit Moderator

My versa's screen started flashing and then it went completely blank. I tried to reset it and it wouldn't reset or bring up the fitbit logo. I let the battery completely die and then tried to charge it and reset it, but the screen is still black. I was sitting at my desk working with the screen started flashing, I didn't hit or drop it. 

I've already had my original versa replaced because the screen developed lines that wouldn't go away. Neither of these versas has lasted even a year. 

 

Moderator Edit: Clarified subject

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‎10-14-2020 20:12 - last edited on ‎08-25-2025 08:42 by Fitbit Moderator

‎10-14-2020 20:12 - last edited on ‎08-25-2025 08:42 by Fitbit Moderator

Hi @Xion, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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