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Versa display won't turn on and cannot pair it anymore

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‎01-27-2022 13:47 - last edited on ‎01-28-2022 05:32 by Fitbit Moderator

‎01-27-2022 13:47 - last edited on ‎01-28-2022 05:32 by Fitbit Moderator

My original Versa recently stopped displaying. Everything else seems to work. It tracks everything, reachable via the phone app, and it vibrates when it receives notifications. Since it has stopped displaying, the display has popped up a few times for a few minutes, then disappeared again.

To make matters worse, I thought trying to reload the firmware might help. So I went in to set up my device. When I did, it unpaired the device, and when reconnecting, I need to enter the code that's supposed to be displayed on my blank screen.

How can I revive my Versa?

 

Moderator Edit: Clarified subject

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‎01-28-2022 05:33 - edited ‎08-24-2023 04:22

‎01-28-2022 05:33 - edited ‎08-24-2023 04:22

Hi there, @CRMLARRY. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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